Refunds & Returns

GLISSI PTY LTD – REFUND, RETURNS & WARRANTY POLICY

ACN: 689 516 783
Registered in: South Australia, Queensland, Australia
Governing Jurisdiction: Australia

Effective Date: 01/03/2025
Last Updated: 12/08/2025

1. OVERVIEW

This Refund, Returns & Warranty Policy (“Policy”) applies to all purchases made from Glissi Pty Ltd (“Glissi”, “we”, “our”, “us”) via our online store at [insert domain].
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

2. CONSUMER GUARANTEES UNDER AUSTRALIAN LAW

Under the Competition and Consumer Act 2010 (Cth), you are entitled to:

  1. A replacement or refund for a major failure; and

  2. Compensation for any other reasonably foreseeable loss or damage; and

  3. Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. ELIGIBILITY FOR RETURNS

You may be entitled to a repair, replacement, or refund if your item:

  • Has a manufacturing defect

  • Is significantly different from the description or sample shown

  • Is unsafe or fails to do what it is meant to do

  • Arrives damaged in transit

4. EXCLUSIONS

We do not offer returns, exchanges, or refunds where:

  • You change your mind or decide you no longer want the product

  • The product has been damaged due to misuse, neglect, or failure to follow the user instructions

  • Normal wear and tear has occurred

  • The product has been modified or used in a way not intended by the manufacturer

5. RETURN PROCEDURE

To request a return:

  1. Contact us at glissi.team@gmail.com within 14 days of receipt, including your order number, description of the fault, and clear photographic/video evidence.

  2. We may request further details to assess the claim.

  3. Approved returns must be sent to 4 Glyde Street, Glen Osmond South Australia 5064 using a trackable method.

6. ASSESSMENT & OUTCOME

  • Once your item is received, it will be inspected by our team.

  • If your claim is approved, we will repair, replace, or refund (including reasonable return postage costs if required by law).

  • If no fault is found, we may return the item to you at your cost.

7. PRODUCT WARRANTY

We provide a 12-month limited warranty from the date of purchase covering manufacturing defects. This warranty does not cover:

  • Damage from misuse, accidents, neglect, or improper care

  • Cosmetic damage not affecting function

  • Consumable parts such as replacement floss heads

Where permitted by law, this warranty is in addition to, not instead of, your rights under the ACL.

8. LIABILITY LIMITATION

To the extent permitted by law, our liability is limited to:

  • Replacement of the goods

  • Supply of equivalent goods

  • Refund of the purchase price

We are not liable for indirect, incidental, or consequential loss.

9. CONTACT

For all return or warranty enquiries, email glissi.team@gmail.com.